Sofia Lindberg
Operations Manager
Summary
Operations manager experienced in leading distributed teams, redesigning service workflows, and improving delivery quality across growing European organizations.
Experience
Operations Manager, Norr Collective · Stockholm
Lead a distributed team of 18 and redesigned service workflows, improving on-time delivery from 86% to 96% within nine months.
Senior Operations Lead, Atlas North · Stockholm
Managed vendor performance and introduced weekly capacity planning for a portfolio serving 40 enterprise clients.
Operations Coordinator, Svea Mobility · Stockholm
Coordinated regional service launches and built reporting routines that reduced unresolved operational issues by 25%.
Education
MSc, Stockholm School of Economics · Stockholm
Management