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Career change CV example

Career switcher CV example

A focused CV that translates customer-service experience into project coordination skills.

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Olivia Brown

Project Coordinator

Details

olivia.brown@example.com
+44 7700 900 491
Leeds, UK
LinkedIn profile

Skills

  • Project coordination
  • Stakeholder communication
  • Scheduling
  • Risk tracking
  • Documentation
  • Jira
  • Action tracking
  • Process improvement
  • Microsoft Excel
  • Meeting facilitation

Summary

Customer-service professional transitioning into project coordination, bringing six years of stakeholder communication, planning, documentation, and issue resolution.

Experience

Customer Service Team Lead, Greenline Energy · Leeds

Coordinated a service-improvement project across support and billing, reducing escalated cases by 28% in six months.

Customer Service Adviser, Yorkshire Connect · Leeds

Managed complex cases, maintained accurate records, and consistently achieved customer satisfaction above 92%.

Volunteer Project Coordinator, Leeds Community Food Network · Leeds

Planned volunteer rotas, tracked actions, and coordinated suppliers for a community programme serving 140 households each month.

Education

PFQ, APM · Online

Project Fundamentals Qualification

Minimal template · Ready to edit

Career Switcher CV: why this example works

Customer-service professional transitioning into project coordination, bringing six years of stakeholder communication, planning, documentation, and issue resolution.

  • Explain the direction of the move
  • Translate experience into transferable skills
  • Add recent training or practical projects

Career Switcher CV experience examples

Customer Service Team Lead · Greenline EnergyMay 2021 — Present

Coordinated a service-improvement project across support and billing, reducing escalated cases by 28% in six months.

Customer Service Adviser · Yorkshire ConnectAug 2018 — Apr 2021

Managed complex cases, maintained accurate records, and consistently achieved customer satisfaction above 92%.

Volunteer Project Coordinator · Leeds Community Food NetworkJan 2025 — Dec 2025

Planned volunteer rotas, tracked actions, and coordinated suppliers for a community programme serving 140 households each month.

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Start with the same Minimal template and replace the example content with your experience.